Interesting times at work
1 comment March 7th, 2006
I’ve finished the second day on the ‘Make a Service Desk’ project. Yes, that’s exactly what it is. I’m still a ’service desk advisor’, but instead of advising them on developing procedures, I’m actually advising them on how to set up a 1st tier Service Desk - from scratch. I’m not advising them on how good or bad their procedures are, I’m creating new procedures for them. And a service desk. And everything.
Hol.Eee.Shite.
How huge is that? Way huge.
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