ITIL Service Management
Add comment July 19th, 2006
One of the trends in IT these days is something called ITIL, which stands for Information Technology Infrastructure Library. It’s basically a new way of standardising Service Desk processes and the language around it.
I finished Day One today of a course called ITIL Service Management Essentials. I need to do this one before I do the next one, which is ITIL Service Management Practitioner (or something like that). The course I’m on right now is only two days long, followed by an exam at the end of it. Pass mark is 65%. Based on a sample exam I did at the end of today’s course I got 78% on today’s content. I’m quite excited about that! My rate of comprehension isn’t usually very good, and today was just casual reading and listening to the lecturers (there were two of them). I guess I was surprised about how much I retained.
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